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Increasing Your Cash Flow and Streamlining Your Business
Accurate Cash Flow Solutions provides the answer These issues are particularly important in Accurate Cash Flow Solutions, because every office we work with gets two core promises from us:
This is a business model most people have never heard of before. We work with clients to solve problems, expand service as needed, and streamline business management processes. Clients have referred to Accurate Cash Flow Solutions as a virtual, in-house billing team focused only on the payment processing or capable of using it to launch into a broader, more comprehensive service strategy. We offer tools and services that are the best available—tools and services we are proud to support as we meet with our clients weekly and monthly. Therefore, it’s a delight and truly a surprise when we come across a business tool where the value is so immediately obvious that it dramatically stands out from the crowd. Why we selected DAQbilling That was the case when we examined DAQbilling, the billing platform created by Antek HealthWare, LLC, Reisterstown, MD, for our Practice Management Solutions business. You can find more information at www.antekhealthware.com. We like to think our business experience is an asset when evaluating providers and their products. As partners, we have more than twenty years’ combined experience in a variety of service industries, including the technology sector. After looking closely at more than a dozen billing platforms, DAQbilling was clearly the best. It’s much easier to learn and use, with an interface that is clean and user friendly. It’s also similar to what most people are already using with Windows applications. Superior support and dedicated service from Antek HealthWare Beyond this, we quickly learned how superior the service and support from Antek HealthWare was going to be, not only from a technical standpoint but from a sales perspective. Imagine getting a return call from a support specialist within five minutes. Regardless of the problem, they help you work it through on the spot. This is on top of DAQbilling’s taking only hours to learn. Some users are up, running, and processing payments the same day. We don’t ever recall such a dedicated staff. Support expertise is clearly one reason they’ve been a leader for twenty years. You can trust us on this; we’ve already had this experience in our company! In the final analysis, we chose DAQbilling because it was the very best reflection of our business. Working with Antek has become a very pleasant surprise, while an exceptional training curriculum developed by Medical Billing Course.com (www.medicalbillingcourse.com) succeeded in rounded out a compelling combination of products, support, and education. Why go into all this detail? Anyone who’s been in our field has heard the all-too-common stories, getting perspective from both doctors and office staff personnel. Billing companies come along and pitch their software platform and explain how easy it is to install and how great the training will be. Then comes the great disappearing act. The doctors and the office staff are left stranded without the necessary support or ongoing feedback for a continual improvement of their office and management processes. This won’t happen with Antek HealthWare and DAQbilling. And that’s not all. In our business we insist on in-person meetings as part of our standard business model, and we typically see our clients every week. Every time we visit them, we’re either going to move the process forward or not. We depend on building on constant and incremental successes. So, if we don’t begin each engagement with a superior product, the core rationale behind our business model—a continuous expansion of service with continuous personal attention— won’t make nearly as much sense to our clients. That’s why DAQbilling is the right way to begin this process. Of course, the real goal to us is to let doctors return to being doctors, making sure they get their payments quickly, and then helping to streamline their entire business practice in manageable steps. For example, the staff at Antek is not only willing to assist with a prospect, they’ll take over a computer remotely to drive the demo, leaving nothing to chance. We’ve seen this make a huge difference not only in our ability to sell DAQbilling, but in helping to validate our entire service offering as well. "In short, Antek acts as a true partner. The sales process is very DAQbilling is now an essential underpinning to what we provide clients, providing a reliable and solid foundation to build off of. It fits our business model and helps us establish the quality of our company from the outset. Clients are Amazed at the Service A new client said recently, “You’re already ahead of us,” referring to our ability to continually expand service and be proactive toward practice management. This kind of feedback will continue because we don’t have to manage reoccurring software problems, redo training, or repeat our efforts if unexpected issues come up. So, in some ways, client comments like these might just be the best endorsement we could possibly give you for using DAQbilling. Besides, as we know, the client is always right. About the authors Lisa Shestack and Sharon Galvin are principals of Accurate Cash Flow Solutions, Inc., a medical billing and practice management solutions company in Franklin Mass, specializing in providing clients with guaranteed and continuous personalized attention and a continuous expansion of service options for comprehensive Practice Management. Lisa Shestack |
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